Book Review : Smart Brevity: The Power of Saying More with Less by Roy Schwartz, Mike Allen and Jim VandeHei.

Smart Brevity

Book Review : Smart Brevity: The Power of Saying More with Less by Roy Schwartz, Mike Allen and Jim VandeHei. Modern business has an odd problem. People say they lack time, yet they send emails so long you need a packed lunch to finish them. Smart Brevity aims to fix this issue. The main idea…

Book Review: Unreasonable Hospitality

Unreasonable Hospitality

Book Review : Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara There’s a peculiar tendency in business to treat customer experience as something that happens after the important work is done. Build the product. Deliver the service. Send the invoice. Job done. Unreasonable Hospitality by Will Guidara makes…

The Illusion of Choice

The Illusion of Choice

Book Review : The Illusion of Choice by Richard Shotton. Many of us like to think our buying choices are thoughtful, logical, and completely our own. Richard Shotton’s The Illusion of Choice shows us that this belief is a bit too optimistic. It turns out that many of our choices are influenced less by logic…

Using Behavioral Science in Marketing

Using Behavioral Science in Marketing

Book Review : Using Behavioral Science in Marketing by Nancy Harhut. There’s a comforting illusion in marketing that customers are calmly weighing up product features, comparing prices rationally, and making thoughtful purchasing decisions based entirely on logic. Nancy Harhut’s Using Behavioral Science in Marketing makes it clear that this idea is mostly a myth. Honestly,…

The Choice Factory

The Choice Factory

Book Review : The Choice Factory by Richard Shotton. Many people in marketing like to think customers carefully compare products, look at features, consider value, and then make logical choices. The Choice Factory by Richard Shotton spends about 200 pages showing why this belief is a bit too hopeful. Luckily, the book explains this in…

Storytelling Exhibitions

Storytelling Exhibitions

Book Review : Storytelling Exhibitions by Philip Hughes. Many people assume exhibitions are just quiet rooms filled with objects, while visitors stroll through and try to make sense of them. Philip Hughes’s book, Storytelling Exhibitions, shows that today’s exhibitions aim for much more than that. Exhibitions now try to create real feelings for visitors, and…